Grace Family Medicine

340 Arnett Boulevard, Rochester, NY 14619

Phone: (585) 235-2250, Fax: (585) 235-0011

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Frequently Asked Questions


What do I do in an emergency?


Call our office at 585-235-2250 any time of day or night. If your situation is extremely urgent, don't hesitate to call "911" or go directly to an emergency room.


What if I get sick after office hours or on weekends?


Call our office at 585-235-2250 and have the answering service page the doctor who is on call for our practice.


How do I set up/change/cancel an appointment?


Please call our office at 585-235-2250 during regular business hours, Monday through Friday 9 am to noon and 2 pm to 5 pm, or click here to use our Online form.


What are your usual office hours?


Currently we are scheduling appointments on most weekdays from 8 am to noon and 2 pm to 6 pm. As our office grows, we hope to be able to add evening and weekend hours.


Do I have to pay at the time of my appointment?


Yes. Co-payments are always due at the time of service. There is also a discount for patients without insurance who pay for their visits the same day.


How much is my co-pay?


It depends on your particular health policy.


How can I get a prescription refilled?


Prescription refills are best handled by calling your pharmacy and having them fax us the information. Often prescriptions run out of refills when a patient has missed their regularly scheduled follow up appointment. If this is the case, click here to use our Online form to request an appointment within a month, and then call your pharmacy and have them fax us requests for the 1-month extensions you need to cover you until your appointment. Thanks!

Note: NYS law prevents us from refilling prescriptions for controlled substances (for pain, ADHD, etc.) without having a "face-to-face encounter" (office visit) with the patient in advance. If you are running out, you will need to make an appointment to have your prescription(s) handled.


How can I find out results to my tests?


Call our office at 585-235-2250 to inquire, or click here to use our Online form.


How do I get to your office?


We're located on the western edge of Rochester in the heart of the 19th Ward across the Genesee River from the University of Rochester campus.

From the east, get off the 490 expressway at the Broad Street exit, come down West Main Street to Genesee Street, and turn left to Arnett Blvd.

From the west, get off the 390 expressway at Chili Avenue and come into the city on Chili Avenue, then turn right at the Rugby Street traffic light and left on Arnett Blvd. at the next light. 

Click here for a detailed online map.


Are you accepting new patients?


Thanks for asking! First call our office at 585-235-2250 to inquire, and then click here for more information about what's involved in becoming a new patient in our practice.


 

Grace Family Medicine is an urban ministry sponsored by